EU Trader Notice

This notice is provided in compliance with European Union regulations, including the Digital Services Act and other applicable EU consumer protection laws. Deep Dark Abyss Productions operates as a digital service provider offering mobile applications to users within the European Union.

1. Business Information

2. Contact Information

For all inquiries, complaints, or legal matters, EU users can contact us through the following means:

• Email: compliance@deepdarkabyss.com
• General Inquiries: info@deepdarkabyss.com
• Phone: 513-373-4649
• Mailing Address: PO Box 58051, Cincinnati, OH 45258, United States
• Website: deepdarkabyss.com
• Response Time: We aim to respond to all inquiries within 5 business days

3. Services Provided

We provide the following digital services to EU users:

• Mobile applications for iOS devices available through the Apple App Store
• Developer tools (SFSymView - SF Symbols toolkit)
• Educational apps (Hebrew Flash)
• Puzzle and word games (Sextet, TerriTrix, Riɣi, Shīwù)
• Productivity tools (Arikh text editor)
• Health and wellness tracking apps (Aevora)

4. EU Consumer Rights

As a consumer in the European Union, you have specific rights when using our digital services:

Right to Information

• Clear information about our services before purchase or download
• Transparent terms and conditions
• Information about functionality and compatibility

Right of Withdrawal

• For paid apps: 14-day withdrawal period from purchase (subject to app store policies)
• Right to cancel within withdrawal period
• Refund processing through the respective app store

Right to Conformity

• Apps should work as advertised and described
• Right to updates and bug fixes for reasonable period
• Right to remedy if apps don't function properly

5. Pricing and Payment

All pricing for our apps is displayed in local currency where possible. Payments are processed through the Apple App Store, which handles:

• Currency conversion
• Local tax calculation and collection
• Payment processing and refunds
• VAT/tax compliance for EU jurisdictions

6. Data Protection (GDPR Compliance)

Our apps are designed with privacy by default. For detailed information about how we handle personal data, please see our Privacy Policy. Key points for EU users:

• Most data is stored locally on your device
• We don't collect personal data without explicit consent
• You have rights to access, rectify, and delete your data
• Data portability rights where applicable

7. Dispute Resolution

If you have any complaints or disputes regarding our services, please follow this process:

Step 1: Direct Contact

Contact us first at compliance@deepdarkabyss.com or call 513-373-4649. We will make every effort to resolve your issue within 5 business days.

Step 2: Alternative Dispute Resolution

If we cannot resolve your complaint directly, EU consumers can access:

• European Consumer Centre: Your national ECC can provide assistance
• Online Dispute Resolution Platform: ec.europa.eu/consumers/odr/
• National Consumer Protection Agencies: Contact your local consumer protection authority

Step 3: Legal Remedies

EU consumers retain the right to pursue legal remedies through their national courts in accordance with applicable EU and national laws.

8. Governing Law

For EU consumers, nothing in our Terms of Service limits your rights under applicable EU consumer protection laws. Where conflicts exist between our terms and mandatory EU consumer rights, EU law takes precedence.

9. Language and Accessibility

This notice and our services are provided in English. If you require assistance in another EU official language, please contact us at compliance@deepdarkabyss.com and we will make reasonable efforts to accommodate your needs.

10. Digital Services Act Compliance

Under the EU Digital Services Act, we commit to:

• Transparent content moderation practices (where applicable)
• Clear terms of service and community guidelines
• Accessible complaint and appeal mechanisms
• Cooperation with EU regulatory authorities when required

11. Updates to This Notice

We may update this EU Trader Notice to reflect changes in our business, legal requirements, or EU regulations. When we do, we will:

• Update the "Effective Date" at the top of this page
• Notify users of material changes where required by law
• Maintain previous versions for your reference